FAQ
Emergency Call
02.
Frequently Asked Questions
Below are some common questions we receive which may help others. If you have any questions please do not hesitate to contact us
01.
General Questions
At XelServices, I install a wide range of gas boilers from reputable manufacturers. My offerings include condensing boilers, combi boilers, system boilers, and more. I assess your heating requirements and recommend the most suitable boiler type for your needs.
The duration of a gas boiler installation depends on various factors, such as the complexity of the project and your existing heating system. In general, a standard installation typically takes one to three days. As a skilled engineer, I work efficiently to minimize any disruption to your property.
Yes, I provide warranties on both the equipment and my installation workmanship. The specific warranty details vary depending on the manufacturer and model of the boiler. I will provide you with all the necessary warranty information and ensure that you are covered.
It is recommended to service your gas boiler annually. Regular servicing helps maintain the efficiency and safety of your boiler, reduces the risk of breakdowns, and prolongs its lifespan. As an expert technician, I can schedule routine servicing at convenient times for you.
Services Info
If your gas boiler breaks down, don’t hesitate to contact me immediately. I offer emergency repair services. I will respond promptly and as a qualified engineer, I will diagnose and fix the issue as quickly as possible, ensuring your comfort and safety.
Absolutely! As a skilled engineer, I have expertise in servicing and repairing LPG (liquefied petroleum gas) systems. Whether you have an LPG boiler or other LPG heating equipment, I can provide the necessary maintenance and repairs to keep it running efficiently.
There are several ways to enhance the energy efficiency of your heating system. Regular servicing, proper insulation, using smart thermostats, and upgrading to high-efficiency boilers are some effective measures. As an experienced professional, I can assess your system and provide tailored advice on improving energy efficiency.
Yes, I am fully insured, and as a highly qualified and certified engineer in gas boiler installation and servicing, I adhere to industry regulations and safety standards. I ensure that my work meets the highest quality and safety requirements.
03.
Emergency Questions
If you smell gas, it’s crucial to take immediate action. Follow these steps:
- Do not use any electrical switches, including lights or appliances.
- Open doors and windows to ventilate the area.
- Do not smoke or light matches or lighters.
- Evacuate the premises and contact emergency gas services or your local gas emergency hotline.
- Once outside and at a safe distance, call the National Gas Emergency Service immediately on 0800 111 999 or via textphone (minicom) on 0800 371 787.
If your gas boiler is not functioning properly, try these steps:
- Ensure that the thermostat is set to the desired temperature and the boiler is receiving power.
- Check if the gas supply to the boiler is turned on.
- If you are unable to resolve the issue, contact our emergency repair service for immediate assistance.
A leaking boiler can indicate a serious problem. Follow these steps:
- Turn off the electrical supply to the boiler.
- Shut off the water supply to the boiler if you can do so safely.
- Place a container under the leak to collect water and prevent further damage.
- Contact our emergency repair service immediately for professional assistance. Do not attempt to fix the issue yourself, as it could be hazardous.
If your carbon monoxide alarm is sounding, follow these steps:
- Open doors and windows to ventilate the area.
- Turn off all gas appliances and evacuate the premises immediately.
- Contact emergency gas services or your local gas emergency hotline.
- Seek medical attention if you or anyone else experiences symptoms of carbon monoxide poisoning, such as dizziness, nausea, or headache.
Gas boiler emergencies should only be handled by qualified professionals. Attempting to fix the issue yourself can be dangerous and may void warranties. It’s best to contact our emergency repair service for immediate assistance from our trained engineers.
Quick Service On Emergency Call
Our engineers will contact you as soon as possible to assess the issue and help to resolve it.